“The Money Machine and Human Nature – What a trade show draw reveals about adoption theories”

For some time, we have used a “money machine” as a trade show booth draw and incentive.  It’s a little “used car sales-ish,” but it really works in getting people to the booth, and it draws a crowd. Plus, it ties into our marketing campaign of “See More Green”.  The booth is a rectangular cube with plexi-glass sides and a fan on the outside. The fan, obviously, blows the money around while the player stands inside trying to collect as much cash as they can in 15 seconds. Once the timer goes off, the money stops blowing and the player has to stop collecting.

 I have been observing this game for a few years now, and, by far, the most interesting thing to watch is “the approach”. The most timid people have surprised me by going hog-wild in the machine once locked in – shoving money down their shirts (against the rules, by the way) and grabbing at the green like a victim being attacked by killer bees. Then there are those who take a more strategic approach and come up with a strategy ahead of time, e.g., let the money get at arm’s height and grab it. They also watch others and judge what they are doing wrong/right. There are those who have a fair amount of trepidation about getting in an air blowing money trap, and then there are those who beg to get in. A lot of these observations can be applied to many people’s approaches to purchasing new software/hardware/technology in general. It reminds me of the “Adopter Curve” that has been around for some time now (applied in a variety of arenas):

  1. The early adopter/innovators, aka killer bee victim: This purchaser buys something new because, really, they have to be on the cutting edge, and it is cool. It is more of an emotional purchase. They also have a problem that may be wasting a lot of time/resources and want to solve it so they make a quick buy. Sometimes this may lead to a non-fiscally responsible purchase and sometimes it works for them.
  2. The conservative/early majority/late adopters, aka studier:  These people purchase something new because it solves the problem at a reasonable cost. They study all of the ins and outs of the product and then, when the time is right, make an informed purchase based on facts.
  3. The late adopter/laggards, aka anti-machine: Usually the late adopter waits for the deal or they take the “if it ain’t broke, don’t fix it” approach. While they may have the same problems as others, they can live with it.

It is always a little difficult for me to understand why people have any reservations about winning free money. I guess they think there must be a catch or they just don’t want to put themselves in the spotlight. As the old adage goes, “it takes money to make money”. A lot of technology companies promise to make firms money if they purchase their wares. A lot of times they are right. Sometimes it’s just a waste of resources and other times it really will make your firm money. Make sure to do your research and you may inherit your own money machine.

“Streamline Your Way to Bigger Margins”#5 – Maximizing your Marketing Dollars

This ongoing series will visit small (and large) overlooked ways firms can save money that can add up to big dividends.

Although I don’t profess to be a marketing guru, I have spent some time in my 29 years of work experience in the legal industry drafting marketing budgets and coming up with creative strategies to make the dollars work.  Here are some observations I have made in my own business that have helped us to take a more hands-on and individual approach to marketing our business. I hope these practical strategies help you as well.

  1. Make Sure to Measure
    This is listed as point #1 for a reason. So many firms blindly run marketing campaigns because, a) it’s the way it’s always been done and, b) because it’s an afterthought. Measuring responses and prospective clients will help your firm keep track of each initiative while justifying the effort and dollars spent.
  2. Social Networking is Worth It
    I’ll start out by saying most social networking mediums are free. With this said, it’s imperative that a firm doesn’t take a carte blanche approach and slap whatever they feel like up on the web. I wrote a past blog entry about this; make sure what you communicate via Facebook, Twitter and via blogs is potent and valuable.
  3. E-Communication
    From the mid-1990s on, e-newsletters and digital communication has become a leading way to get in touch with prospects. The only downfall is obvious; people are sick of it. This is why targeted messaging is so important. Avoid poor execution and watered down information by knowing your audience(s).
  4. Try Some New Stuff
    Many firms are afraid to branch out a bit and go outside the norm. Although I’m not advising that you throw away all sense and decorum and send out smoke signal messages in the center of Times Square, sometimes utilizing existing mediums to “test” new concepts such as special event invites or a survey may be the best way to see what works without blowing the budget. It’s also easier to track success rates and interest this way.
  5. Repurpose and Outsource As Needed
    Ramping up your marketing campaign can be expensive, no matter how thrifty and wily a marketer you are. Sometimes it may be best to outsource a campaign and some of the grunt work. It may sound crazy when you’re trying to save money, but often freelancers can do things quicker and with quality because, simply stated, they have practice.

 Whatever you do, make sure your marketing money is spent with purpose. So often it’s easier to do things because competition is doing it or because it’s a challenge to come up with creative marketing solutions. Do your research and cross your fingers that it will pay off.

“Streamline Your Way to Bigger Margins”#5 – Maximizing your Marketing Dollars

This ongoing series will visit small (and large) overlooked ways firms can save money that can add up to big dividends.

Although I don’t profess to be a marketing guru, I have spent some time in my 28+ years of work experience drafting marketing budgets and coming up with creative strategies to make the dollars work.  Here are some observations I have made in my own business that have helped us to take a more hands-on and individual approach to marketing our business. I hope these practical strategies help you as well.

Make Sure to Measure
This is listed as point #1 for a reason. So many firms blindly run marketing campaigns because, a. it’s the way it’s always been done and, b. because it’s an afterthought. Measuring responses and prospective clients will help your firm keep track of each initiative while justifying the effort and dollars spent.

Social Networking is Worth It
I’ll start out by saying most social networking mediums are free. With this said, it’s imperative that a firm doesn’t take a carte blanche approach and slap whatever they feel like up on the web. I wrote a past blog entry about this; make sure what you communicate via Facebook, Twitter and via blogs is potent and valuable.

E-Communication
From the mid-1990s on, e-newsletters and digital communication has become a leading way to get in touch with prospects. The only downfall is obvious; people are sick of it. This is why targeted messaging is so important. Avoid poor execution and watered down information by knowing your audience(s).

Try Some New Stuff
Many firms are afraid to branch out a bit and go outside the norm. Although I’m not advising that you throw away all sense and decorum and send out smoke signal messages in the center of Times Square, sometimes utilizing existing mediums to “test” new concepts such as special event invites or a survey may be the best way to see what works without blowing the budget. It’s also easier to track success rates and interest this way.

Repurpose and Outsource As Needed
Ramping up your marketing campaign can be expensive, no matter how thrifty and wily a marketer you are. Sometimes it may be best to outsource a campaign and some of the grunt work. It may sound crazy when you’re trying to save money, but often freelancers can do things quicker and with quality because, simply stated, they have practice.

Whatever you do, make sure your marketing money is spent with purpose. So often it’s easier to do things because competition is doing it or because it’s a challenge to come up with creative marketing solutions. Do your research and cross your fingers that it will pay off.

Mid-size Firm Managing Partner’s – Poor View of Technology

I was a little shocked to see the Hildebrandt story on how a dozen managing partners felt about their technology investments. Their perspective was they just wanted to make sure the network was reliable and maintained at a reasonable cost.  We don’t know all the details of the discussions that took place with the partners but one thing is certain, “they are missing the boat.” One of two possibilities come to mind, either the partners just couldn’t articulate the benefits of the technology the firm actually uses beyond stable networks, or their firms really don’t use technology for much more than email, document storage and a few legal software applications.

Technology can be a game changer for a mid-size firm, here are some examples:

  • Business Development – without a good contact management system (other than just Outlook) it’s just not possible to manage relationships and track the effectiveness of marketing campaigns.
  • Business Process Improvement (BPI) – business processes used by firms may not have changed very much in the last 10-20 years. Most of these processes are manual, paper based systems, for example, new client/matter intake, requesting a check, requesting a vacation day etc. These are just ripe for cost reductions and improvements in service.
  • Attorney Dashboards – at a glance, how am I doing compared to the requirements? Am I missing time for a certain day, do I have excessive client un-billed costs aging over 60 days, is my billing realization dropping below 95 percent? Attorneys need on-demand access to hard-hitting performance related information, gone are the days of sending out reporting packages (aka, paper).
  • Green Billing – stop sending your corporate clients paper bills, they don’t want paper. Green billing allows your firm to send clients a digitized bill, ready to be immediately imported into their in-house system for processing and approval. Happier clients and faster payment cycles is a win-win for both parties.  

Of course, the list could go on and on, the overall message is that when the managing partner can say that technology is being used by the firm as a strategic advantage in the marketplace his firm will be in a much better position to compete and quite possibly more profitable.

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